# ROADYOM — Friction map
v1.0 · 2026-10-11
https://roadyom.com/en/resources/friction-map

Connect one institutional promise to the path people actually follow. Identify the handoff to investigate before deciding what to build.

Choose one service or decision path. Map the steps from the institution’s perspective and from the person’s perspective. Mark evidence gaps separately from confirmed friction. Pick one bounded intervention and specify the baseline and re-observation before implementation.

## Blank working record

### Service or decision path and boundaries
____________________

### Promise made to the person
____________________

### Institution View: intended steps and owners
____________________

### Human View: lived steps and repeated effort
____________________

### Point of friction and supporting evidence
____________________

### Unknowns and alternative causes
____________________

### Smallest change worth testing
____________________

### Baseline and comparable re-observation
____________________

### Owner, decision and review date
____________________

### Capability the institution should retain
____________________

## Boundaries
This map is an orientation tool, not an institutional diagnosis or score. A suspected cause remains a hypothesis until tested. Do not upload completed maps containing personal or confidential information through the public contact form.

Adapt for internal use with attribution to Roadyom. Mark your changes. This template does not imply Roadyom endorsement of your findings.