Every voice. Answered well.
Connect gathers the reviews, comments and messages people send your institution — Google, Facebook, Instagram and WhatsApp to your own number — into one inbox. It drafts the reply in your voice. A person approves every reply before it is sent.
Get the highlights.
Connect writes. Your team decides.
Every reply is suggested, read, edited if needed, and approved by a person before it is sent.
Replies in your institution’s own voice.
Drawn from what your institution has already approved, and it learns from your team’s edits.
Only people who wrote first.
Connect does
Answers the person who wrote to you
Connect never does
Bulk or advertising messages
Each institution’s data stays its own.
Numbers that say where they came from.
How quickly you answer, how many people are waiting, and what people are talking about — each number shown with the size of its sample, so you know how far to trust it.
How it works
From what people said. To what your team answers.
The queue answers first what needs care first. Behind it, four moves your team can check at any moment.
- 01
Gather
Google reviews, Facebook and Instagram comments and messages, and WhatsApp messages to your own number, in one inbox.
- 02
Read
What the person actually wrote — the dialect, the feeling, the topic — and which conversations need care first.
- 03
Draft
A reply in your institution’s own voice, drawn from what your institution has approved. The privacy guard checks it before anyone sees it.
- 04
Approve
A person reads it, edits it if needed, and approves it. Only then is it sent. And Connect learns from your team’s edits.
Behind every message is a person waiting for an answer.
Connect shows your team who is waiting, for how long — and never answers for them.Features
One place. Every channel.
Whatever door people use to reach you, the answer comes from your team, in one queue.
Channel
Google reviews
What the public reads about you, with the reply your team approved.
- Reads the review as written
- Suggests the public reply
- Publishes after approval
Channel
Facebook & Instagram
Comments and messages on your pages, gathered and answered in the same queue.
- Comments and messages together
- One queue for the whole team
- Nothing sent without a person
Channel
WhatsApp, to your own number
The messages people send your institution, answered by your team — and only people who wrote first.
- Only answers people who wrote first
- No bulk, no advertising
- The same approval as everywhere
What Connect never does.
No bulk. No advertising.
Connect never sends bulk or advertising messages. It answers the people who wrote to you.
No message without a person.
Nothing is sent until a member of your team reads the draft and approves it. A person, every time.
No conversation it starts.
On WhatsApp, Connect only answers people who wrote to you first. It never starts a conversation.
Your data stays yours.
Connect uses the data it receives from Meta and Google only to provide this service to the institution that owns the account. It is never sold, never used for advertising, and never shared with another client. Each institution’s data is kept apart.
You can disconnect at any time and ask us to delete your data. Data deletion instructions · Privacy
Disconnect and delete
An administrator can disconnect Facebook, Instagram, WhatsApp or Google at any time; Connect then stops receiving new data.
To delete what Connect already holds, write to info@roadyom.com. We confirm the request and delete it within 30 days.
Reports
Numbers your management can trust.
How quickly you answer. How many people are waiting. What people are talking about. Each number is shown with the size of its sample, so a small week is read as a small week.
Response time
How quickly your team answers, channel by channel. A slow week is visible before it becomes a pattern.
Volume
How many people are waiting, and for how long. The queue your team sees is the queue the report counts.
Topics
What people are talking about, from what they actually wrote. A recurring complaint becomes a named problem.
One price for the whole team.
Priced per institution, not per person. Try it for 14 days.
Connect Starter
$69/ month
For an institution starting out. Up to 5 people. Google reviews, Facebook, Instagram and WhatsApp in one inbox. Suggested replies in your voice, a person approves every one. Basic reports. $89 billed monthly.
Start a trialMost chosen
Connect Growth
$139/ month
For a team that answers together. Up to 10 people. Everything in Starter, with approvals by level, the publishing planner, full reports with their sample size, and WhatsApp account-health alerts. $175 billed monthly.
Start a trialPrices in USD per institution, not per person, before tax, billed yearly. Each extra person $10 a month. 14-day trial. WhatsApp conversation fees are passed through at Meta’s own rates, with no markup.
Questions, answered.
Does Connect send anything on its own?
No. Connect suggests a reply in your institution’s voice. Nothing is sent until a person on your team reads it, edits it if needed, and approves it.
Can Connect send bulk or advertising messages?
No. Connect never sends bulk or advertising messages. On WhatsApp it only answers people who wrote to you first.
Which channels does it gather?
Google reviews, Facebook and Instagram comments and messages, and WhatsApp messages sent to your institution’s own number. Your team sees who is waiting, for how long, and which conversations need care first.
What happens to our data?
Connect uses the data it receives from Meta and Google only to provide this service to the institution that owns the account. It is never sold, never used for advertising, and never shared with another client. Each institution’s data is kept apart.
Can we disconnect, or have our data deleted?
Yes. An administrator can disconnect Facebook, Instagram, WhatsApp or Google at any time, and Connect stops receiving new data. To delete what it already holds, write to info@roadyom.com; we confirm and delete within 30 days.
What does it cost?
From $69 a month for the whole institution, billed yearly, with a 14-day trial. WhatsApp conversation fees are Meta’s own, passed through with no markup.
In which languages does it work?
The app works in Arabic and English today, and reads what people actually write — dialect included.
Answer the people who write to you.
One inbox. Your voice. A person behind every reply.