ROADYOM Refraction
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Roadyom Refraction · Preview

People operations, in order.

The people records system for institutions. Who works where, time off, rosters, credentials and onboarding, all checked against the rules you set. Software keeps the records. People make the decisions.

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Rules from your own framework No activity tracking People decide

Refraction on an iMac: the people record of a whole institutionRefraction on an iMac: the people record of a whole institution

Every person, every rule, every date. On one screen.

Get the highlights.

Reading

What breaks a rule. Where. What next.

Emergency · expired certification
Reality8 expired
Standard100% valid

Procedure from your framework: book the nearest renewal course this week.

Decision

A person decides. The record remembers.

Accept Another decision Defer
  • AcceptedHR director
  • Written decisionDepartment lead
  • Kept for goodwho · what · when
Credentials

Every licence. With its date.

  • LicenceRenewed for two years Active
  • Clinical privilegesRe-credentialing due Due
  • Committee approvalWaiting for the next meeting At committee
  • Life-support courseNot scheduled until renewed Expired
Rosters

A roster that keeps the rest rule.

A day shift after a night: refused. Eleven hours of rest come first.

Time off

Approve with the cover in view.

Intensive care64%
Emergency92%
Surgery97%

Approving a request re-checks the department’s cover for those days. Nobody approves their own.

Onboarding

Six steps. Every new starter.

  • Contract signed
  • Accounts and badge
  • Mandatory training
  • Buddy assigned
  • 30-day check-in
  • Probation review
Privacy

No activity tracking. None.

HRLeadStaff
Records✓DeptOwn
Salaries✓—Own
Activity tracking———
How it works

Your rules. Every record. Every morning.

Refraction holds the rules your institution already works by, and checks them against every person’s record. What breaks a rule becomes a reading. A person decides what happens next.

  1. 01

    Bring your records

    People, departments, managers and credential dates. We load them with you.

  2. 02

    Set your rules

    Take them from your own framework: valid credentials, staffing against workload, turnover, time to hire, probation.

  3. 03

    Read every morning

    Every rule is checked against every record. What breaks one becomes a reading, with its owner and next step.

  4. 04

    Decide, on the record

    Accept, write another decision or defer. Each choice keeps its name and time. Nothing is erased.

Valid certification · 100% Staff in post against workload need · ratio ≥ 1.0 Annual turnover · ≤ 15% Time to hire · ≤ 45 days Probation review before it ends · 90 days
A team works through a plan together at a whiteboard

Behind every record is a person who shows up for work.

Refraction keeps the dates, rules and records straight, so leaders can spend their time with people.

Three desks. One record.

The same people record, seen from where each person decides.

01 HR director

One morning. Every decision in view.

She opens Refraction and sees today’s reading: what breaks a standard you set, where, and what your own framework says to do next.

  • Headcount, turnover, expired certifications and new hires, computed live from the record.
  • Each reading shows reality against the standard, and the procedure from your framework.
  • She accepts, chooses another decision or defers. Every choice is recorded, with who and when.
An HR director reviews the morning reading on her desktop
Roadyom Refraction: today’s readingRoadyom Refraction: today’s reading
02 Department lead

Time off. Without the gaps.

At shift change, the head nurse reviews her team’s requests and sees what each one does to the cover of her unit.

  • Requests and balances in one place, approved by the lead of the department.
  • Cover by role, against the staffing your rules require.
  • A lead sees her department. Nothing more.
A head nurse reviews the schedule on a tablet at the nurses’ station
Roadyom Refraction: time off for a department
03 Credentials

Every licence. Before it lapses.

Licences and certifications live with their expiry dates. The record knows before anyone is caught out.

  • Every credential per person and department, with its expiry.
  • A renewal path and a reminder before the next expiry.
  • Licences, clinical privileges and committee approvals, tracked to the next committee.
Hands hold a professional certificate beside a laptop
Roadyom Refraction: credentialing
The method

Rules you wrote. Checked against every record.

Refraction does not invent standards. It reads yours, applies them the same way to everyone, and shows its working.

Your framework

  • Valid certification 100%
  • Staff in post against workload need ratio ≥ 1.0
  • Annual turnover ≤ 15%
  • Time to hire ≤ 45 days
  • Probation review before it ends 90 days

Inside every reading

Reality What the record shows today
Standard The rule, and the clause it comes from
Owner Who answers for it
Procedure The next step your framework sets
Growth A path for the people involved, not a penalty
Evidence The records and rule behind it, with the time it was read

Credentials, with their windows.

Every licence and certificate carries its expiry date. Refraction acts on the calendar, not on memory.

  • An expired life-support certificate keeps a person off clinical shifts until it is renewed.
  • Renewal updates the record and clears the reading on its own.
  • Re-credentialing and committee approvals stay on one list.

Rosters that respect people.

Day, evening, night and off. Click a cell to change a shift. The rules check it before it saves.

  • A day shift cannot follow a night shift. Eleven hours of rest come first.
  • Cover for each shift sits under the week, against what each shift needs.
  • Shift swaps wait for approval.
Roadyom Refraction: a two-week roster with cover per shift

Staffing, measured against the work.

For health teams, each department’s staff in post sit against the need its workload sets, with the WHO WISN method.

  • A ratio below 1.0 means a team is understaffed for its workload.
  • The reading names the gap and the posts to open.
  • It looks at the system, never at one person’s pace.
Roadyom Refraction: staff in post against workload need, by department

People and org chart

One record per person: role, department, manager, start date, credentials. The org chart draws itself from the manager lines.

Time off

Annual, sick and training leave. Balances everyone can see. The department lead approves. Nobody approves their own request.

Onboarding

Six steps for every new starter, from contract to probation review. Probation reviews surface ten days before day 90.

Decisions that last

Decisions and the audit trail can be added to, never edited or deleted. Every change carries who made it and when.

Need to know

A lead sees their department. A staff member sees their own record. Team figures appear only for groups of five or more.

No activity tracking

No location. No keystrokes. No screens. No productivity ranking. Refraction keeps records. It watches no one.

Each person sees what their role needs.

Access follows the role and is checked on every request. Nobody sees more because they asked.

HRDepartment leadStaff member
Individual records✓Own departmentOwn record
Readings and decisions✓Own department—
Team figuresGroups of 5+Groups of 5+—
Directory✓✓Name and role
Salaries and payslips✓—Own
Health recordsOccupational health only—Own
Employee relations casesNamed access——
Activity trackingNeverNeverNever
The evidence

Built on research. Not on habit.

Each design choice in Refraction answers a finding or a rule you can read for yourselves.

Monitoring

Watching people does not raise performance.

A meta-analysis of 70 samples found no link between electronic monitoring and performance (r = −0.01). Monitoring slightly lowered job satisfaction and slightly raised stress.

So Refraction tracks no activity at all.

Siegel, König & Lazar (2022), Computers in Human Behavior Reports 8, 100227
Staffing

Staffing should follow the work.

The WHO WISN method sets staffing need from each team’s actual workload, using activity standards for each part of the work.

So, for health teams, staffing readings compare people in post with the need your workload sets.

World Health Organization, WISN User Manual, 2nd edition (2023)
Rest

Rest between shifts is a rule.

European working-time law entitles every worker to at least 11 consecutive hours of rest in every 24 hours.

So the roster refuses a day shift straight after a night.

Directive 2003/88/EC, summarised by EU-OSHA
Onboarding

Good starts are built, not hoped for.

A meta-analysis of 70 newcomer samples linked role clarity, confidence and social acceptance to performance, satisfaction, commitment and staying.

So every new starter gets the same path, through to the probation review.

Bauer, Bodner, Erdogan, Truxillo & Tucker (2007), Journal of Applied Psychology 92(3)
Decisions

Decisions about people stay with people.

Data protection law gives people the right not to be subject to a decision based solely on automated processing when it significantly affects them.

So Refraction proposes. A named person decides, and the decision carries their name.

EU General Data Protection Regulation, Article 22
Your own evidence

Trace any reading to its records.

Open a reading and see what it rests on: the records it counted, the rule it applied and when it was read.

Certifications register Rule: valid certification Read this morning

Principles you can check.

People decide.

Refraction organises the evidence. Every decision about a person is made, and signed, by a person.

Records, not surveillance.

No activity tracking. No productivity ranking. No inference of religion, sect, politics or health.

Your rules, applied evenly.

The same rule for everyone, from your own framework. A reading points at the system first, never at one person’s worth.

One price. Per active user.

Refraction builds on Reflection Pro. Start there today.

Preview

Refraction

$24/ user / month

Everything in Reflection Pro, plus the complete people system. From $6,000 a year. Opening first to early-access institutions.

Start with Reflection Pro

Included

  • Readings against your own rules, with decisions on the record
  • People, directory and org chart
  • Time off, with cover checks
  • Rosters with rest and certificate rules
  • Credentials, privileges and expiry windows
  • Onboarding, through to the probation review
  • An audit trail nobody can edit
  • Everything in Reflection Pro

Prices in USD, before tax. An active user is anyone who signs in during the month. Pay yearly and get two months free. Secure checkout by Paddle. Annual agreements and invoicing for institutions. Every payment, fully refundable for 14 days.

Questions, answered.

Can we use Refraction today?

Refraction is in preview, opening first to early-access institutions. It builds on Reflection Pro, which you can start today with a 14-day trial.

Is it only for hospitals?

No. Any institution with people, rules and dates can use it: schools, universities, banks, municipalities, NGOs and service teams. The rules come from your framework. Staffing against workload uses the WHO WISN method, which is built for health teams.

Does Refraction decide anything about people?

No. It checks records against your rules and shows what needs a decision. A person accepts, writes another decision or defers. Even the built-in assistant only proposes an action. You confirm it, and it never sees more than you do.

Does it track what staff do?

No. No location, keystroke or screen tracking, and no productivity ranking. It never infers religion, sect, politics or health.

Who can see what?

HR sees the institution. A department lead sees their department. A staff member sees their own record, and the directory shows everyone’s name and role. Team figures appear only for groups of five or more.

Can a record be changed quietly?

No. Every change is written to the audit trail with who made it and when. Decisions and the audit trail can only be added to.

In which languages does it work?

Arabic and English today, with full right-to-left layout in Arabic. More languages are coming.

How much does it cost?

$24 per active user per month, from $6,000 a year. It includes everything in Reflection Pro.

A service hall with its counters and waiting chairs

Put your people records in order.

Refraction opens first to early-access institutions. Start with Reflection Pro today: 14 days, card required.

Start with Reflection Pro See pricing